The world of retail in India has endured a stark metamorphosis over time. Due to staunch competition from the rapid development of e-commerce platforms Brick and Mortar retail stores are in dire straits. These robust platforms are liking the space and transforming the Indian retail industry as never before. They have aligned themselves to constantly evolving customer sensibilities.
In the world of technology that more than ever demands convenience, e-commerce curtails the complexity of shopping experience for vendors and consumers both. Ecommerce has become the fastest growing sectors of the economy with the increase in consumer preference for the convenience of online shopping.
It is typically seen the shoppers make a mistake in their order or change their mind after placing an order. In order to fix it, they have to reach out to the vendors or customer reps. Digitization and also the potential for integration have spawned bigger demand for the straightforward and smooth process, which was not a primary concern for buyers or sellers earlier. The customers in the 21st century are undoubtedly more aware, informed, and astute. Most customers prefer to solve their problems independent rather than reaching support. They scout the web or look out for self-help options rather than talk to help operator.
An ideal way to deliver excellent proactive assistance to your customers, providing them with the best self-help option possible and make them feel more confident. Helping your customers to help themselves will give you the edge. The ability to edit orders without having to spend time trying to contact you or your sales reps can help to maintain transparency, which is an emerging brand paradigm.
OrderEase allows your customers to edit any order & reorder with a click. The shift of detailing burden will help the vendors too in cutting the snaking queue of service that e-commerce demands. Order Editing after it has been created can be done easily by the customers, which is a perfect solution for editing an existing order without creating a new one.
Giving customers the ease of order editing and giving customers some control over assigning access and the ability to tailor the info, will make them more likely to embrace the use of the system. As customers, the power to push a button and obtain what we want is our expectation: a single click and done. It is the people who run the business, and they expect this process to be easy, automated, and perfect.
Cultivate existing customers by creating an innate love for your service. Smooth customer experience is usually at the heart of this emotional strings. Providing the ease of reordering to the existing customers will give you access to the goldmine to generate extra revenue. They are the backbone and a small change in retention leads to big results. It is the failure in providing good customer experience which often becomes one of the major causes of increased churn rate. Hence it is important to make it difficult for the customers to ignore you with the traction of convenience.
If you just remain another option on the global conglomerate, you may have to bear the brunt of an educated market. Satiating the clients is an art, and with an integrated approach to process improvements, you can have an improved standing in the game of Big Boys.